Guarantee

The Facom tools are designed and manufactured to be used by the professionals of maintenance and construction under intensive conditions.
Design, the choice of materials, tests of quality, permanent improvement of the production equipments. It is this requirement which makes it possible to offer to the user of a FACOM Tool, the guarantee of quality and service which it has the right to wait.

The term "FACOM's Guarantee" became a generic term, synonymous with serious and quality. To be more effective and clear for everybody, (customer - user, Facom's distributor) the conditions and the methods of application of FACOM guarantee is defined in the contract attached: Thank you to take care to read it before any question about this subject.

Implementation

FACOM guarantees its products against any defects arising due to faulty materials or workmanship. This guarantee is in addition to any national statutory guarantee, and is subject to the conditions specified below.

All repairs under guarantee are performed in our workshops.The costs of carriage to our workshop are to be paid by the sender. The guarantee covers parts, labour provided by the FACOM after-sales Department and the costs of returning the product to the distributor.

All repairs are covered by a six month guarantee on parts and labour. This guarantee only applies to the components changed during the previous repair, with the exception of consumables.

In line with its policy of continual product improvements to meet user needs and technological developments, FACOM may upgrade or discontinue the models shown in its catalogue without notice and without entailing any obligation on its part to repair tools or equipment sold previously.

Those items no longer included in the range will then be replaced by a technically equivalent product or a credit note will be issued.

Conditions of Application

Unless otherwise specified, the FACOM guarantee applies to all tools under normal conditions of use.The FACOM Guarantee does not cover the following:

• Consumables (i.e. products that become deteriorated or damaged during use). These include, but are not limited to, drill bits, saw blades, abrasive discs, knife blades, files, batteries, driving bits, etc.
• Normal wear and tear (in particular of wearing parts), failure to use the product for its intended purpose or in accordance with our instructions, neglect or inadequate maintenance on the part of the user.
• Modifications or repairs not carried out by Facom's After Sales Service,
• Act of God (fire, flooding, lightening; etc.).

All repairs under guarantee are performed in our workshops.The costs of carriage to our workshop are to be paid by the sender. The guarantee covers parts, labour provided by the FACOM after-sales Department and the costs of returning the product to the distributor.

All repairs are covered by a six month guarantee on parts and labour. This guarantee only applies to the components changed during the previous repair, with the exception of consumables.

In line with its policy of continual product improvements to meet user needs and technological developments, FACOM may upgrade or discontinue the models shown in its catalogue without notice and without entailing any obligation on its part to repair tools or equipment sold previously.

Those items no longer included in the range will then be replaced by a technically equivalent product or a credit note will be issued.

Types of Guarantee

Regardless of the statutory guarantee, FACOM provides three additional levels of guarantee.

Guarantee type E: the tool will be exchanged free of charge, in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.

Guarantee type R: the tool will be repaired or replaced with a repaired tool in a similar condition in accordance with the conditions of implementation and application of the guarantee (cf. paragraphs 1 and 2 above) and without limit of time.

Guarantee type D: this guarantee is subject to a time limit. The guarantee period is specified by a figure after theD (D1: one year; D2: two years; D3: three years; D5: five years). This guarantee applies mainly to technical products or machines. In accordance with the conditions of implementation and application of the guarantee (in particular the exclusion of wearing parts - cf. paragraphs 1 and 2 above), this guarantee covers the repair and replacement of defective parts, free of charge, during the period of validity.

In the event that FACOM is no longer able to exchange a product under guarantee with another having the same reference, it undertakes to provide a technically equivalent product or to issue a credit note if no corresponding product is available,.

The type of guarantee applying to a product can be determined simply by referring to the current price list (column G) available at any FACOM distributor. For certain references, the type of guarantee is indicated on the packaging or in the accompanying documentation.

Those items for which no guarantee type is specified (column G empty), are covered only by the statutory guarantee. Items forming part of a set are each covered by their individual guarantee.

Transport to the End User

FACOM products must be transported to the end user in their original packaging, failing, the guarantee will be rendered null and void.